Privacy Policy

By accessing our website, purchasing our products, or providing personal information to us, you agree to the collection, use, and handling of your information in accordance with this Privacy Policy.

If you do not agree with this policy, you should stop using our website or services. However, we may still need to retain certain information to complete transactions or meet legal obligations.

Reliable Consumables is responsible for managing the personal information we collect. If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact our Privacy Officer:

privacy@reliableconsumables.co.nz

We may collect the following types of personal information:

• Your name and contact details (email, phone number, address)
• Account or login information where applicable
• Payment and billing information required for transactions
• Purchase history and interactions with our products or services
• Information about how you use our website, including device or browsing data
• Feedback, enquiries, or communications you send to us
• Any other information you choose to provide

You must ensure that any information you provide is accurate and up to date. If you provide information about another person, you must have their permission.

We collect personal information when you:

• Purchase or use our products or services
• Visit or browse our website
• Contact us or submit enquiries
• Participate in promotions or events
• Provide information through forms or other communications

We may collect information directly from you, automatically through your device when using our website, or occasionally from public sources or trusted third parties.

We may use your personal information to:

• Process orders and provide our products or services
• Communicate with you regarding purchases, enquiries, or support
• Improve our products, services, and website
• Send marketing or promotional information (you can opt out at any time)
• Maintain internal records and business operations
• Comply with legal obligations
• Protect the security of our systems and services

We may share your personal information with trusted third parties who help us operate our business, including:

• Service providers such as payment processors, IT providers, or delivery services
• Related companies or business partners
• Courts, regulators, or government agencies where required by law
• Other parties where you have given consent

Some service providers may be located outside New Zealand. We take reasonable steps to ensure they protect your information appropriately.

We may also use anonymised or aggregated data that cannot identify you.

Our website may use cookies to improve your browsing experience and help us understand how our website is used.

Cookies allow us to remember your preferences, analyse website traffic, and enhance functionality. You can manage or disable cookies through your browser settings, although some features of our website may not work properly if cookies are disabled.

Our website may contain links to external websites or services. These sites operate independently and have their own privacy policies. Reliable Consumables is not responsible for their privacy practices.

We take reasonable steps to protect personal information from unauthorised access, misuse, or loss. While we use appropriate security measures, no system can guarantee complete security of information transmitted online.

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.

If you are not satisfied with our response, you may contact the New Zealand Privacy Commissioner.

If you believe your privacy rights have been breached, please contact us at:

privacy@reliableconsumables.co.nz

You may also raise a complaint with the New Zealand Privacy Commissioner.

Reliable Consumables may update this Privacy Policy from time to time. Updated versions will be published on our website and will take effect once posted.